Return and Repair Policy
At Factory Direct Healthcare, we strive to provide high-quality healthcare products that meet your needs. Due to the nature of our products, we do not accept any change of mind returns once a purchase has been made.
However, if you encounter a fault or defect with your product, please contact us immediately. Our team is committed to ensuring your satisfaction, and we will repair or replace any defective items to ensure they are functioning properly, subject to a review of the product by our team.
Repair Process:
- Contact Us: If you notice a fault with your product, please reach out to our customer service team at 1300 649 121 or email us at [email protected]
- Assessment: We will assess the fault and determine the appropriate repair process.
- Repair Service: Our team will arrange for the product to be repaired. In some cases, this may involve sending a technician to your location or providing instructions for sending the product to our repair centre.
Please Note: This policy applies to defects in materials or workmanship and does not cover damage caused by misuse, accidents, or unauthorized modifications.
Thank you for choosing Factory Direct Healthcare. We are here to support you and ensure you receive the best service possible.